.chat-open main{padding:8px 16px 28px}.chat-open footer{display:none}.chat-open .dashboard{display:block}.chat-open .side{display:none}.conversation-room{overflow:hidden;border-radius:24px;background:#eef1f3;box-shadow:0 8px 32px #25374a08;border:1px solid #e5e9ec}.chat-room-head{display:flex;align-items:center;gap:12px;padding:19px 18px;background:#ffffffd9;border-bottom:1px solid #e5e9ec}.chat-avatar{width:49px;height:49px;flex-shrink:0;border-radius:15px;background:#f0f2f3;display:grid;place-items:center}.chat-room-head h1{font-size:18px;line-height:1.4;letter-spacing:.2px;font-weight:600;margin:0}.chat-room-head p{font-size:11px;line-height:1.8;margin:4px 0 0;color:#667480}.chat-room-head p span{padding:0 5px;color:#a48b61}.chat-room-head>button{margin-left:auto;flex-shrink:0;border:0;background:transparent;font:inherit;font-size:12px;color:#83673e;min-height:44px;padding:0 4px}.chat-owner-bar{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:5px 16px;background:#faf9f6;font-size:10px;color:#74808b}.chat-owner-bar button{border:0;background:none;font:inherit;font-size:11px;min-height:42px;color:#806138;flex-shrink:0}.chat-timeline{height:clamp(280px,48dvh,500px);overflow-y:auto;overscroll-behavior:contain;padding:23px 16px 28px;display:flex;flex-direction:column;gap:22px}.chat-intro{margin:auto;text-align:center;padding:14px 0 30px}.chat-intro img{object-fit:contain;margin:auto auto 4px}.chat-intro h2{font-size:21px;font-weight:500;letter-spacing:.5px;margin:0 0 12px}.chat-intro p{font-size:12px;color:#6b7885;line-height:2;margin:0}.chat-intro>span{display:block;font-size:10px;color:#88939c;letter-spacing:1px;margin-top:22px}.chat-message{max-width:88%;align-self:flex-start;min-width:0}.chat-sender{display:block;font-size:10px;color:#778490;margin:0 0 7px 3px}.from-user{align-self:flex-end}.from-user .chat-sender{text-align:right;margin-right:4px}.chat-text{white-space:pre-wrap;overflow-wrap:anywhere;margin:0;padding:14px 16px;background:#fff;border-radius:5px 18px 18px;line-height:1.9;font-size:14px;color:#33404b;box-shadow:0 2px 4px #33445403}.from-user .chat-text{background:#e3e9e5;border-radius:18px 5px 18px 18px;color:#34443d}.chat-audio{display:flex;align-items:center;gap:14px;min-height:54px;min-width:190px;max-width:100%;padding:12px 16px;margin:0 0 5px;border:0;border-radius:5px 18px 18px;background:#fff;color:#876c46;font:inherit;font-size:11px;cursor:pointer}.from-user .chat-audio{background:#e3e9e5;color:#50665a;border-radius:18px 5px 18px 18px;margin-left:auto}.chat-play{font-size:11px}.chat-wave{display:flex;gap:3px;height:25px;align-items:center}.chat-wave i{width:2px;height:8px;border-radius:4px;background:currentColor;opacity:.65}.chat-wave i:nth-child(2n){height:16px}.chat-wave i:nth-child(3n){height:23px}.playing .chat-play{opacity:.4}.chat-audio.playing{box-shadow:inset 0 0 0 1px #a88d6045}.chat-evidence{font-size:10px;color:#77838e;margin:8px 3px}.chat-evidence summary{padding:8px 0;cursor:pointer}.chat-evidence p{line-height:1.8;margin:0}.chat-composer{padding:12px 13px 15px;background:#ffffffed;border-top:1px solid #e1e6e9}.composer-top{display:flex;justify-content:space-between;color:#7b8792;font-size:10px;margin:0 4px 10px}.composer-top span:last-child{color:#9b876c}.chat-composer form{display:flex;gap:9px;align-items:flex-end}.chat-composer textarea{resize:none;flex:1;width:0;min-width:0;min-height:46px;max-height:120px;border:1px solid #e5e9ec;background:#f4f6f7;border-radius:14px;padding:12px;font:inherit;font-size:16px;line-height:21px;margin:0;box-shadow:none}.chat-composer button{flex-shrink:0;cursor:pointer}#chat-mode{width:44px;height:46px;border:1px solid #e3e8eb;border-radius:14px;background:#fff;color:#687887;display:grid;place-items:center}#chat-mode svg{width:22px;height:22px}#chat-mode[aria-expanded=true]{background:#f2ece2;color:#8d7148}#chat-send{width:44px;height:46px;border:0;border-radius:14px;background:#94794f;color:#fff;font-size:25px;font-weight:400}#chat-send:disabled{opacity:.5}#chat-error,#chat-progress{font-size:12px;line-height:1.8;margin:10px 4px 0}#chat-error:empty,#chat-progress:empty{display:none}#chat-error{color:#a64b47}#chat-progress{color:#7c6d57}#composer-voice .voice-panel{margin:0 0 12px;padding:10px 0 5px;border-top:0}#composer-voice .voice-heading{font-size:10px}#composer-voice .voice-stage{padding-top:8px;gap:30px}#composer-voice .voice-orb{height:48px;width:48px;box-shadow:0 0 0 1px #e3d9c9;background:#faf7f1}#composer-voice .voice-action-label{font-size:11px}#composer-voice .voice-wave{margin-top:0}#composer-voice .voice-auto,#composer-voice .voice-toggle,#composer-voice .voice-help{display:none!important}#composer-voice .voice-status{margin:8px 0 0;font-size:10px}#composer-voice .voice-options{justify-content:center}#composer-voice [hidden],[hidden]{display:none!important}.chat-review{padding:14px 4px;color:#687580;font-size:12px}.chat-review>summary{min-height:44px;display:flex;align-items:center;cursor:pointer}.chat-review form{padding:15px;background:#fff;border-radius:16px}.chat-review label{font-size:12px;display:block;margin:12px 0 7px}.chat-review textarea{min-height:100px;font-size:14px}.chat-review button,.chat-share-box button{border:0;border-radius:10px;background:#eee8dd;color:#80633c;padding:11px 16px;min-height:44px;font:inherit;font-size:12px}.chat-share-box{padding:16px;background:#fff}.chat-share-box label{font-size:12px}.chat-share-box input{font-size:12px;margin:8px 0}.chat-share-box p{font-size:11px;color:#687580;line-height:1.8}.guest-chat .bottom-nav{display:none}.guest-chat{padding-bottom:env(safe-area-inset-bottom)}.guest-chat .chat-timeline{height:clamp(290px,55dvh,600px)}.guest-chat .header-action{visibility:hidden}.chat-audio:focus-visible,#chat-mode:focus-visible,#chat-send:focus-visible{outline:2px solid #92734a;outline-offset:3px}@media(prefers-reduced-motion:no-preference){.playing .chat-wave i{animation:chat-pulse .7s ease-in-out infinite alternate}.playing .chat-wave i:nth-child(2n){animation-delay:-.4s}@keyframes chat-pulse{to{transform:scaleY(.4)}}}@media(max-width:360px){.chat-room-head{padding:14px 12px;gap:9px}.chat-room-head h1{font-size:16px}.chat-owner-bar{padding:4px 10px}.chat-owner-bar>span{max-width:140px}.chat-message{max-width:93%}.chat-timeline{padding:18px 12px}.chat-open main{padding-left:10px;padding-right:10px}}
.voice-confirm{padding:15px 14px;margin:2px 0 12px;border-radius:14px;background:#f6f2e9;color:#4d453b}.voice-confirm b{display:block;font-size:13px;font-weight:600}.voice-confirm p{margin:6px 0 12px;font-size:11px;line-height:1.7;color:#746b60}.voice-confirm>div{display:flex;gap:9px}.voice-confirm button{min-height:42px;flex:1;border:0;border-radius:11px;font:inherit;font-size:12px;cursor:pointer}.voice-confirm [data-voice-confirm]{background:#92764b;color:#fff}.voice-confirm [data-voice-retry]{background:#fff;color:#75664f;border:1px solid #e1d8ca}#composer-voice .voice-panel audio,#composer-voice .voice-download{display:none!important}
/* WeChat-style fixed composer above the mobile navigation. */
.chat-open main{padding-bottom:190px}
.chat-open .conversation-room{overflow:visible}
.chat-open .chat-timeline{padding-bottom:34px}
.chat-open .chat-composer{position:fixed;left:50%;bottom:calc(72px + env(safe-area-inset-bottom));transform:translateX(-50%);z-index:4;width:calc(100% - 6px);max-width:614px;padding:12px 13px 14px;border-radius:23px;box-shadow:0 -10px 30px #25374a0b}
.guest-chat .chat-composer{bottom:env(safe-area-inset-bottom)}
@media(min-width:761px){.chat-open .chat-composer{bottom:84px;border-radius:23px}.guest-chat .chat-composer{bottom:12px}}
#chat-send{width:58px;font-size:13px;font-weight:600;letter-spacing:1px}
.chat-room-head{flex-wrap:wrap}.chat-room-head .customer-entry{margin-left:auto;padding:8px 12px;border-radius:12px;background:#eee7dc;color:#785a31}.chat-room-head #new-chat{margin-left:0}
.customer-dialog{width:calc(100% - 32px);max-width:440px;border:1px solid #e5e9ec;border-radius:24px;padding:24px;color:#26313f;box-shadow:0 20px 70px #26313f25}.customer-dialog::backdrop{background:#26313f55}.customer-dialog form{display:flex;align-items:center;justify-content:space-between}.customer-dialog h2{font-size:20px;margin:0}.customer-close{font-size:26px}.customer-dialog p{font-size:13px;color:#65717e}.customer-dialog input{width:100%;padding:12px;border:1px solid #dce1e7;border-radius:12px;font-size:13px}.customer-actions{display:flex;gap:8px;flex-wrap:wrap}.customer-actions button{padding:12px;border-radius:12px;background:#eee7dc;color:#785a31;font-size:13px}
.chat-intro{width:100%;padding:0;display:flex;flex-direction:column;align-items:center;justify-content:center}
.chat-intro img{width:50%;height:auto;max-width:290px;margin:0 auto}
.chat-intro h2{margin-top:24px}
.chat-open .chat-timeline:has(.chat-intro){height:calc(100dvh - 310px);min-height:390px;max-height:none}